Frequently Asked Questions
General Questions
Ordering Questions
Payment Questions
General Questions
- What sizes of Disposable Plaster Trap are available?
- The Disposable Plaster Trap is available in 3½ and 5 gallon sizes. It is designed for standard 1½ in. plumbling.
- What is the main difference between the 2 sizes?
- The 3½ gallon size cannister is approximately 11 inches tall and is suitable for most installation locations. The 5 gallon size is approximately 15 inches tall and is limited to more spacious locations. Both size containers are 12½ inches in diameter. The hoses are interchangeable between the two sizes.
- How much vertical space is required for each size?
- The 3½ gallon size requires a minimum of 19 inches of vertical space measured from the floor of where the trap sits to the bottom of the sink tailpipe. The 5 gallon size requires a minimum of 23 inches of vertical space similarly measured. The sink tailpipe needs only be 1 to 2 inches long.
- How can the size of a currently installed Disposable Plaster Trap be determined?
- If there is no size indicated on the sticker, then a 12-inch ruler can be used to measure the cannister. If the cannister is approximately 12 inches tall, it is the 3½ gallon size. If the cannister extends another 3 inches above the 12-inch ruler, then it is the 5 gallon size.
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Ordering Questions
- What is the phone number for placing orders?
- The ordering phone number is (224) 345-7701.
- How else may orders be placed?
- Orders may be faxed to (224) 345-7700. Orders may also be mailed to P.O. Box 16, Mount Prospect, Illinois 60056.
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Payment Questions
- What methods of payment are accepted?
- Payments should be made in US funds via check or money order made out to Olson Laboratories, Inc. Credit cards are not accepted.
- Where is the invoice from which payment should be made?
- The remittance invoice is affixed to one of the shipping boxes.
- Where should the payment be sent?
- The payment should be mailed to the following address: P.O. Box 16, Mount Prospect, Illinois 60056. Payments mailed to a different address may cause delays in processing and prevent future orders from being filled in a timely manner.
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Last updated November 4, 2002.